Frequently Asked Questions

Here are a few of the questions we are asked most often. If you don’t see your question listed here, or the answer we’ve provided doesn’t quite satisfy your needs, please get in touch with us. Your inquiries are welcomed! Feel free to search our blog for additional information too! Scroll down to the (very) bottom of the blog page and enter your query in the Search bar.

What is the difference between chiropody and podiatry?

In Canada, chiropody/podiatry are interchangeable terms defined as, “the treatment and prevention of disease or disorders of the foot by therapeutic or orthotic means”. Chiropodists/podiatrists undergo extensive training, and many have taken seven or eight years of post-secondary school training before beginning to practice. They are the only regulated foot professional educated exclusively in the assessment and treatment of foot disorders.

Do I need a referral from my doctor or health care professional?

No, referrals are not required. However, feel free to ask your family physician to write a referral for you if it will help in communicating with us. We have provided many doctors in the area with referral pads so they can easily and effectively communicate their recommendations to our clinic.

Do I need an appointment?

Yes! Booking an appointment allows us to ensure that a proper assessment and treatment are completed and all of your needs are taken care of and your questions answered. Contact us to book an appointment.

What can I expect at my first appointment?

Your first appointment is a combination of consultation and treatment. A medical history and consent form is completed by the patient and reviewed with the Chiropodist. A complete examination and assessment of your feet are conducted, looking for and checking:

  • lesions – corns, calluses, warts, moles, wounds, ulcers
  • range of motion/gait analysis (foot function), circulation, sensation, colour
  • digital photos of both your feet are taken

Treatment options are then presented and discussed, along with your questions answered and the next steps decided. The initial visit is $85.

Routine footcare is most often covered by Extended Health Insurance – under the heading Paramedical Services. Most insurance policies allow for $500 per calendar or benefit year for chiropody/podiatry services.

Is it safe to go to Werkman, Boven & Associates during the COVID-19 crisis?

In short, the answer is YES. Due to COVID-19, it is necessary to minimize all visits to your Family Doctor’s office or the emergency department; this is why at Werkman, Boven & Associates we are prepared to see emergency foot health clients in our office to keep you out of the emergency department. Werkman, Boven & Associates follows all necessary precautions to prevent the spread of COVID-19 recommended by Health Canada and The College of Chiropodists of Ontario. All clients will be screened 3 times before being allowed into the clinic. Screenings will occur by telephone prior to the appointment, at the front door before being allowed into the clinic and with signage outside of the clinic and at reception.  Only 1 client will be allowed in the clinic at a time to maintain social distancing.  The waiting room is closed and all clients will wait in their cars until they are called into the clinic by a staff member. All staff and clients will be equipped with a mask and hand sanitizer and all staff will wear appropriate personal protective equipment including gloves, gown and an N95 mask. All treatment areas, reception and equipment used are disinfected between each client visit.

How can you help me if I think I have a foot health emergency?

Our Chiropodists are trained to deal with foot health emergencies on a daily basis. We are equipped to treat all types of foot health emergencies.  If a foot fracture is suspected we are able to provide you with a walking cast on site. If an infection is suspected we are able to provide a prescription for antibiotics without having to go to the emergency room or see your family doctor.  If a foreign body or ingrown toenail is present we are able to provide immediate treatment to clear the foreign body or nail spike as well as provide local anesthesia or surgical removal on-site if required.

How do I make an emergency appointment?

To make an emergency appointment: Contact Werkman, Boven & Associates  BY EMAIL IMMEDIATELY [email protected]. A member of our foot health team will personally respond to your email as soon as possible to schedule an emergency visit.

What do I do if I have foot concern but it’s not an emergency?

During the COVID-19 crisis; our team is available for telephone and video consultation to help you regarding all of your foot health concerns.   You can contact our team via email [email protected] and a member of our team will contact you to arrange a video or telephone consultation to discuss your foot health concern and give you advice and a management plan to help you stay mobile and feel better during the COVID-19 crisis.

Do I have to pay for parking?

No! You do not have to pay for parking. We offer free parking outside our office. We are conveniently located on Cornwall Road, east of Trafalgar between Morrison Road and Maple Grove Drive on the north side at 1295 Cornwall Road, Unit A1, Oakville, ON L6J 7T5.

Is your office wheelchair accessible?

Yes! We are located in a fully accessible building that has easy access for people with wheelchairs, scooters or walkers. Our footcare specialists are capable of providing treatment in a way so that people in wheelchairs never have to worry about transferring to another chair.

Will you remind me of my upcoming appointment?

Yes! We have an automated system that will send an appointment reminder to your home phone, cell/smartphone, text or email address.

Do you offer footcare specifically for people living with diabetes?

Yes, we do. It is essential for diabetic patients to pay proper attention to their feet as problems may occur as a result of either circulation or nerve changes. We provide comprehensive diabetic footcare and education including the treatment of foot ulcers and wounds.

Do you treat ingrown toenails?

Yes. If you suspect you have an ingrown toenail, call our office and book an appointment for a consultation and treatment with one of our footcare specialists and Chiropodists, J. Richard Werkman, D.Ch., B.Sc. Podiatric Medicine, or Kaitlin Boven (nee: Werkman), B.Sc. Podiatry, MSc Diabetes Student. Rick and Kaitlin are licensed for Nail Surgery and Local Anesthesia. Rick is also licensed for Injections to the foot. When it’s time to look for a permanent solution to your persistent ingrown toenails, look no further than the Oakville Foot & Orthotic Clinic and Werkman, Boven & Associates.

What type of foot ulcer/wound care do you offer?

Typically, foot ulcer/wound care management consists of wound evaluation, debridement, application of topical antibiotics, appropriate dressings, footwear advice, and padding or insoles/orthotics.  In addition, Chiropodist, Kaitlin Boven (nee: Werkman) has completed training on Total Contact Casting (TCC), a casting technique used to heal diabetic foot ulcers, with reported healing rates of about 90% in 6 weeks. It works by redistributing weight off of your foot ulcer so it can heal. People living with diabetes are especially prone to developing ulcers. It is vital to treat foot injuries right away. Do you have any questions or suspect you may have an ulcer? Don’t let your foot condition worsen. Please give our office a call and have it assessed by a professional.

What does the term “routine footcare” mean?

During your first appointment with us, we’ll ask you lifestyle and other medical questions that will help us get to know you, your feet and understand your current concerns and needs. Routine footcare appointments include toenail cutting and thinning down thickened toenail(s) (if required), debriding corn or callus (if required), monitoring of existing moles and warts, mapping of new moles and warts. Learn more about common foot problems and comprehensive treatment for foot-related conditions by chiropodists/podiatrists

Are Chiropody services covered by OHIP?

No. Unfortunately, Chiropody services are not covered by OHIP. This is similar to services provided by other health care professionals such as Registered Massage Therapists, Physiotherapists, Audiologists, Speech-Language Pathologists, and Chiropractors, to name a few. However, Chiropody fees are covered by many Extended Health Insurance plans offered by employers. Check your coverage. Official receipts are provided for insurance reimbursement or income tax purposes.

Do You Offer Direct Billing?

We are on the Approved Provider List and can direct bill to these programs

  • Green Shield – Preferred Provider
  • NIHB – First Nations and Inuit Health Branch
  • Ontario Disability Support Program (ODSP)
  • Veterans Affairs Canada (VAC)
  • Workplace Safety and Insurance Board (WSIB)

Are Chiropody services automatically covered by my Extended Health Insurance, or through my Employer?

No. We strongly recommend that you determine your eligibility for coverage by reviewing your plan, contacting your insurance provider or your HR department. You often can find our services listed within your explanation of benefits booklet under the heading Paramedical Services for routine foot care. Custom-made prescription orthotics are often listed under the heading Medical Equipment or Orthopaedic Supplies. Most insurance policies allow for $500 per calendar or benefit year for chiropody/podiatry services. Official receipts are provided by us for insurance reimbursement or income tax purposes.

Do you have a newsletter?

Yes, we publish a free quarterly newsletter at, consisting of our bi-weekly blogs We would like to invite you to subscribe here.

What forms of payment do you accept?

VISA, MasterCard, Debit & Cash

Patient Policies

We are committed to providing exceptional foot care to people of all ages in order to serve the growing and diverse needs of our community. Please review our Patient Policies to prevent any misunderstandings and contact us if you have any questions.

Documentation Requirements

On your first visit to Werkman, Boven & Associates we ask that you complete our Patient Information Form, which includes Patient’s Consent. You can download the Patient Information Form here and bring it along to your first appointment. You also have the ability to complete and submit this form online by way of an email invitation.

Visit Length

The length of each foot care appointment varies based on a number of factors. Feel free to ask your practitioner for any additional information or details.

Cancellation, No-Show and Lateness Policy

  • In order to provide efficient services to all patients, our office requires 24-hour notice for cancellation or rescheduling of appointments. This ensures that we can provide quality, timely services to all patients as efficiently as possible. If it is your first visit to our Chiropody office, we ask that you arrive a few minutes early to complete the Patient Information Form.
  • A  $10 fee will be applied for appointments cancelled with less than 24 hours notice. A $20 fee will be applied for missed appointments. All fees for cancellations/missed appointments are the patient’s responsibility.
  • Late-comers may be asked to re-schedule their appointment for a later time or another day and appropriate charges for the late or missed appointment may apply.

Phone Calls or Email

  • Due to the College of Chiropodists of Ontario (COCOO) regulations and privacy concerns, we are unable to offer any medical advice or management over the phone, fax or via email.
  • Communication with administrative staff about your health or medical concerns is also against provincial privacy regulations. Our administrative staff will be happy to help with all other concerns.

At Werkman, Boven & Associates in Oakville, we come to work every day with more than 25 years of combined experience you can count on. Book an appointment to experience our caring hands for happy feet today!